Information Technology’s (IT) mission is to operate and maintain the district’s IT infrastructure, including the network and network services; enterprise administrative software applications; and provide a broad range of process improvement, reporting and media support for faculty and staff.
Information Technology Department has the administrative unit outcomes shown below.
The District IT team has the planning processes, data resources and collaborative mechanisms to effectively:
1. Operate and maintain the district’s Local Area Network and Internet connectivity at a 99.7% up time including downtime for maintenance.
2. Provide key network and telecommunication services, including: IT security, technical infrastructure, telecommunications, network and application data storage, and network design.
3. Design, operate, and maintain the instructional computer labs and smart classroom equipment.
4. Provide audiovisual media support for faculty, staff, and administration including multimedia production, captioning coordination, and storage and streaming of instructional media.
5. Provide programming, system administration, and operations support for the district’s Student Information System and other enterprise applications at 99.5% up time.
6. Provide interface and technology support for enterprise software applications that may located off campus but interfacing to campus systems.
7. Manage all of the district’s federal and state mandatory data submissions, including state Management Information Systems (MIS) reporting, federal Satisfactory Academic Progress (SAP) financial aid reporting, and all other reports required to help people do their jobs.
8. Work closely with management, staff and faculty to improve district operational efficiency through coordinated workflow and process improvements and associated customized system reports.
9. Provide highly responsive user support services for faculty, staff, and students.
Assessment method, assessment cycle, and analysis of results are similar for all 9 outcomes.
- Assessment Mechanisms: Committee Operations – Technology Council, Technology Master Planning, Outcomes Assessment, Participatory Governance, and Student Success. Annual Surveys (Faculty and Staff and Students), Unit Plan Report
- Assessment Cycle: Ongoing for the operations of the committees, annual for the surveys, event-driven for the timelines and annual for the Unit Planning Report.
- Analysis of Results. Over the past year the committees have provided feedback that resulted in changes to processes and priorities. The annual surveys have been conducted and results used for improvement. The Unit Plan Report resulted in changes to the department unit plan.
Implement Image Now document imaging system
Implementation of an ERP integrated document imaging system will enable the automation of repetitive tasks that will in turn allow for more complete information in a timely manner and stream line processes that help to accomplish District and State goals for student achievement and success.
Upgrade Digital Phone
The colleges old digital telephone system is antiquated and no longer supported. The college must upgraded to VoIP telephones by 2017 in order to maintain telephone communications on campus.
95xAP205 Access Points and Software
Additional access points and software upgrades are helping to inable BYOD for students and employees around campus. Implementing BYOD is one of the colleges strategis direction goals.
Computer Lab Updates
Life-Cycle management and Standardization plans for computer lab equipment in the District will eanble a high level of availability, consitancy, and access to technology for students.
Chico Center Smart Classroom Life Cycle Replacement
Life-Cycle management and Standardization plans for Smart Classroom equipment in the District will eanble a high level of availability, consitancy, and access to technology for faculty and students.
Mobile Device Management Solution
Allow for the management and securing of mobile device labs.
Smart Classrooms Repair
The large volume of Smart Classrooms at Butte College require a significant amount of repairs to maintain the equipment at the high level of operations needed by faculty and staff to support students. This is not included in the ongoing IT budget.
Network Switches
Network switches provide the connections between all the IT equipment and phones across the district. These funds were used to upgrade many older out of date switches.
UPS Batteries AHS&TCH Server Rooms
Uninterruptible Power Supplies help to maintain the 99.7% up time expected of IT systems.
Faculty/Staff Computer Refresh
Life-Cycle management and Standardization plans for all IT equipment in the District will eanble a high level of availability, consitancy, and access for staff and faculty.
Software Maintenance Increases
Software maintenance is a necessary part of keeping the college technology operating and available at the high level necessary to keep the college functioning.
Microsoft Contract Increase
The Microsoft contract is necessary part of keeping the college Microsoft software operating and available at the high level necessary to keep the college functioning.
Information Technology Department has accomplished the administrative unit outcomes shown below.
The District IT team has the planning processes, data resources and collaborative mechanisms to effectively:
1. Operate and maintain the district’s Local Area Network and Internet connectivity at a 99.7% up time including downtime for maintenance.
2. Provide key network and telecommunication services, including: IT security, technical infrastructure, telecommunications, network and application data storage, and network design.
3. Design, operate, and maintain the instructional computer labs and smart classroom equipment.
4. Provide audiovisual media support for faculty, staff, and administration including multimedia production, captioning coordination, and storage and streaming of instructional media.
5. Provide programming, system administration, and operations support for the district’s Student Information System and other enterprise applications at 99.5% up time.
6. Provide interface and technology support for enterprise software applications that may located off campus but interfacing to campus systems.
7. Manage all of the district’s federal and state mandatory data submissions, including state Management Information Systems (MIS) reporting, federal Satisfactory Academic Progress (SAP) financial aid reporting, and all other reports required to help people do their jobs.
8. Work closely with management, staff and faculty to improve district operational efficiency through coordinated workflow and process improvements and associated customized system reports.
9. Provide highly responsive user support services for faculty, staff, and students.
Although all systems and services were found to be operating adequately, much of the classroom, lab, network and telecommunications hardware and software is past recommended life cycle replacement and should be replaced in the coming year. All of these needs have been placed on the augmentaiton list. The specifics of these outcomes their evaluation and the results have been stored in the Outcomes Repository.
The IT department directly supports the college to meet its student achievement standards by providing the technology to support, track, evaluate and report these standards.
For example, IT provides reports via the report server that supply numbers, calculations and graphs for course success, persistence, degree and certificate completion. Then, on an as needed basis, IT modifies and creates new reports to satisfy specific requests in these areas.
IT directly supports student success and completion by working collaboratively with various Butte departments and outside vendors toward the completion of the following strategic goals:
1) Implementing the Degree Audit and Educational Planning modules.*
2) Conducting life-cycle replacement for computer labs and smart classrooms.
3) Piloting and incorporating innovative technologies to support student learning.
4) Positioning the college to support the campus community for use of personal technology devices a.k.a. Bring Your Own Device (BYOD).
Using data and technology for continuous improvement by:
1) Providing relevant and easily accessible data to support student success.
2) Integrating software packages to improve processes such as enrollment management and scheduling, integrated planning, program review, outcomes assessment, and facilities management.
3) Automating time-intensive manual processes such as budget transfers and personnel forms.
4) Refining the automated unit planning process to ensure alignment between planning, Program Review, SLO Assessment, Standards of Student Achievement, and the budget.
5) Automating program review.*
The unit plan serves as the Program Review for this area.
Continue to develop and deliver mission-critical reports for the District.
Continue implementation of integrated document imaging system to enable the automation of repetitive tasks.
Continue deployment of strategic programs developed and made available by CCC Tech for the improvement of student success.
Improve the methodology and timeliness of IT communication to customers.
Continue implementation of the Technology Master Plan.
Continue to develop procedures to improve the leadership and management of IT processes.
Continue Life-Cycle management and Standardization plans for all IT equipment in the District.
Transition to a customer centric based IT management and support framework.
Design, equip and support technology based learning spaces that foster collaboration, student engagement and success.
Strategy 1 - Mission-Critical Reports
Continue to develop and deliver mission-critical reports for the District.
This strategy directly supports IT outcomes 5 & 7.
As an institution, we are striving to analyze data to improve student assessment and success efforts. Combined, all areas will place an increased and sustained demand on ITs ability to develop and deliver mission-critical reports for the District. IT will respond to this demand through training and development of IS staff in the creation and maintenance of timely reports.
Strategy 2 - Document Imaging System
Continue implementation of an ERP integrated document imaging system to enable the automation of repetitive tasks that will in turn allow for more complete information in a timely manner and stream line processes that help to accomplish District and State goals for student achievement and success.
This strategy directly supports IT outcomes 5 & 8.
We are continuing on our two year plan to implement an ERP integrated document imaging system to enable the automation of repetitive tasks. A number of staff areas will be able to improve their office work flows and processes, through the use of document imaging, as well as enhance their reporting and data analysis capabilities with better data collection.
The initial phase will be transcript evaluation. This process will enable us to electronically collect and store complete transfer transcript data for degree audit and e-advising for all students. This will in turn enable the use of online, student initiated Educational Planning.
Strategy 3 - CCC Tech strategic programs
Continue deployment of strategic programs developed and made available by CCC Tech for the improvement of student success.
This strategy directly supports IT outcomes 5 & 6.
We will continue working with District and CCC staff to deploy online transcript requests, Educational Planning, and Open CCC Apply, including an enhanced online International Student Application service and Supplementary Questions. A possible use of the Supplementary Questions would be to determine the level of computer literacy and technology access of potential students.
Strategy 4 - IT Communication
Improve the methodology and timeliness of IT communication to customers, including development and implementation of an IT Incident Communication Plan.
This strategy directly supports IT outcomes 8 & 9.
By improving communication to students, faculty and staff the IT Team will be able to enhance the use, effectiveness, and efficiency of technology to accomplish the Strategic Goals of the district.
Implementation of an incident communication plan will allow customers to be aware of current IT related service issues, and how issues might impact their productivity.
Strategy 5 - Technology Master Plan
Continue implementation of the Technology Master Plan with the input and support of District constituencies.
This strategy directly supports IT outcomes 8 & 9.
This strategy directly supports PROD Outcome 1. Additionally, this plan helps to provide the college with the alignment of effort needed to be an effective institution.
Strategy 6 - Develop IT Procedures
Continue to develop procedures to improve the leadership and management of IT processes.
This strategy directly supports IT outcome 8.
Developing and implementing effective IT procedures will help to improve the effectiveness, efficiency and customer satisfaction with IT processes and service delivery across the District.
Strategy 7 - Life-Cycle Management
Continue Life-Cycle management and Standardization plans for all IT equipment in the District.
This strategy directly supports IT outcomes 1, 2 & 8.
By evaluating Total Cost of Ownership and developing a plan that will refresh technology equipment at the end of its effective useful life the District and improve the quality of technology, reduce overall costs and maintenance, standardize hardware and software and enable better collaboration within the District.
Strategy 8 - Customer Centric IT Management
Transition to a customer centric based IT management and support framework.
This strategy directly supports IT outcome 9.
As technology support is changing from an equipment repair based structure to a customer centered information sharing system we need to transition how we provide support and service to our customers. Transitioning to current IT strategies and frameworks will facilitate improved productivity security, functionality, and supportability for the district.
Recommended strategies:
Strategy 9 - Technology Based Learning Spaces
Design, equip and support technology based learning spaces that foster collaboration, student engagement and success.
This strategy directly supports IT outcome 3.
Emerging mobile technologies and collaborative instructional environments require the continued investment in emerging classroom and computer lab technologies. Classroom and computing lab facilities should provide access to the high quality technology and the support needed for faculty to utilize technology to engage students and enhance teaching and learning. Promoting a culture of innovation and collaboration to facilitate creative uses of technology, maximize the use of shared resources, and improve efficiencies in the use of information and instructional technologies is a recognized strategic direction for the campus.
Recommended Strategies:
· Establish an R&D Testing environment for Smart Classroom Technologies testing
· Establish an annual Smart Classroom Technologies refresh budget and plan
· Establish annual Computing Labs refresh according to a 5 year refresh cycle
Develop partnership with the TMI team in the implementation of new technologies
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| Original Priority | Program, Unit, Area | Resource Type | Account Number | Object Code | One Time Augment | Ongoing Augment |
| Description | Supporting Rationale | Potential Alternative Funding Sources | Prioritization Criteria | |||
| 1 | IT - IS - Software | Operating Expenses | 11-000-310-678030 | 55630 | $0.00 | $50,000.00 |
| Software maintenance contract increases | In order to maintain the computing systems that support the college we must continue to update the maintenance as the fees increase. |
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| 2 | IT - IS - Document Imaging & Mgmt | 11-000-310-1-678030 | 55630 | $75,000.00 | $7,078.00 | |
| Implement Image Now Document imaging system for remainder of campus | Phasing in this document imaging system will enable functional areas across the district to better manage, retrieve and share documents making operations more efficient and effective. |
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| 3 | IT - Network | Equipment | 11-099-370-1-678041 | 56411 | $94,118.00 | $0.00 |
| Replace network servers 6 years and older | These servers are past their recommended life cycle and no longer supported |
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| 4 | IT - Network | Equipment | 11-099-370-1-678041 | 56411 | $44,300.00 | $0.00 |
| DFS Secure document file storage for district, 4 Qnap Storage Raids with 10Gb nics | Plan to provide up to date backup of production Servers and Data for the District. |
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| 5 | IT-IS | Operating Expenses | 11-000-310-1-678030 | 55630 | $60,000.00 | $0.00 |
| Colleague Consulting and Training | Staff need training and consulting in order to increase and maintain efficient use of the Colleague system. |
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| 6 | IT - DNS - Computer Labs Print Management Software | Operating Expenses | 11-099-330-1-678040 | 55630 | $12,000.00 | $4,500.00 |
| Replace Antiquated Student Lab Print System | The Butte College student lab printing service is not centrally managed and very antiquated, and presents issues for students and departments alike. |
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| 7 | IT - DNS | Operating Expenses | 11-099-330-1-678040 | 55630 | $60,000.00 | $0.00 |
| Assistive Technology software updates | Necessary for 508 compliance |
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| 8 | IT - DNS | Equipment | 11-099-330-1-678040 | 56411 | $15,000.00 | $0.00 |
| Assistive Technology computers w/ monitors | Necessary for 508 compliance |
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| 9 | IT - Computer Labs | Equipment | 11-000-330-1-678040 | 56411 | $0.00 | $295,000.00 |
| Computer Lab Upgrades for: AHS 122(25), LRC 117(40), LRC 118(40), LRC 121(40), LRC 224(40), LS 126(12), LS 123(12 laptops), CHC 238(37), LIB 204(74) | These are the labs scheduled for periodic life cycle refresh (5 yrs) in the academic year. |
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| 10 | IT - Smart Classrooms | Equipment | 11-000-340-1-659000 | 55620 | $0.00 | $17,500.00 |
| Smart Classrooms repair | This is the projected repair costs for smart classroom equipment on an annual basis. This does NOT include life cycle replacement costs for aging smart classroom equipment (separate line item). |
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| 11 | IT - Smart Classrooms | Equipment | 11-099-340-1-659000 | 56410 | $832,000.00 | $0.00 |
| Smart Classrooms Life Cycle Replacements: LRC, EH, MA, WM, GYM | Smart classroom technology should be replaced in our cycle to bring them to standard. |
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| 12 | IT - Computer Replacement | Equipment | 11-099-330-1-678040 | 56411 | $200,000.00 | $0.00 |
| Faculty/Staff Computer Refresh (225 computers/year @ $885) | The reliance of educational institutions on technology requires that we continue to address the rapid development and obsolescence of computer hardware and software. |
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| 13 | IT - Wireless Network | Equipment | 11-099-370-1-678041 | 56410 | $50,000.00 | $0.00 |
| Aruba access points and devices | Upgrade old WiFi throughout the district to provide better service to the students |
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| 14 | IT - Network | Equipment | 11-099-370-1-678041 | 56411 | $96,000.00 | $0.00 |
| Network switches | Replace network switches to bring to current level. This is "catch up" due to no replacements for several years. |
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| 15 | IT - Network | Equipment | 11-000-370-1-678041 | 56411 | $0.00 | $55,000.00 |
| Replace old Storage devices with Dell Equallogic 96TB PS6500E | Disaster recover option for Chico to allow for temporary server and storage to run the campus in case of a disaster |
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| 16 | IT - IS - Contract Programmer Services | Personnel | 11-000-310-1-678030 | 55100 | $0.00 | $25,000.00 |
| Projected Annual Cost for Zeke Rogers report writing services | Zeke provides direct programming support for student success-related and other critical district report generation and maintenance. |
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| 17 | IT | Operating Expenses | 11-000-310-1-678030 | 55100 | $1,500,000.00 | $0.00 |
| Additional consultant technical support for CCC Tech projects | Additional resources, beyond our current staffing, are needed to support the CCC Tech projects for Butte College |
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| 18 | User Support Services | Operating Expenses | 11-099-300-1-678002 | 55630 | $35,000.00 | $3,500.00 |
| ACD Reporting Module | ACD can help manage costs, improve service, and increase efficiencies. |
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| 19 | Employee Training Lab – Upgrade Project | Equipment | 11-099-330-1-678040 | 56411 | $45,000.00 | $0.00 |
| Upgrade and expand Employee Training Lab | The primary use of the LB 216 lab is by employees. Technology Mediated Instruction (TMI) holds workshops year-round in the use of the District’s LMS. The lab is also used by Professional Development and Information Technology Support & Services. This lab is the only dedicated space for training staff and faculty, and has not had any updates (hardware or otherwise) in over seven years. |
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| 20 | IT | Operating Expenses | 11-099-330-1-678040 | 55200 | $18,000.00 | $18,000.00 |
| Site License for Lynda.com for faculty and staff technology training | The campus needs an online technology training for staff and faculty to improve their skills. IT and the campus does not have the staff available to provide required ongoing technology training. |
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| 21 | IT - Smart Classroom | Equipment | 11-099-340-1-659000 | 56410 | $50,000.00 | $0.00 |
| Upgrade BlackBox Theater Presentation Equipment | The Black Box Theater was not designed properly from a technology perspective, and has antiquated technologies. The projector is grossly underpowered for the space, and all of the components are analog, limiting the ability to deliver higher quality presentation experiences for our students, instructors, and visitors. |
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| 22 | IT - Smart Classroom | 11-099-340-1-659000 | 56410 | $5,000.00 | $0.00 | |
| Replace AHPS 118 A&B Projectors |
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| 23 | IT - Software | Operating Expenses | 11-000-310-1-67830 | 55630 | $5,500.00 | $5,500.00 |
| SoftChalk Cloud is like a word processor for web page creation in the LMS | Lessons created in SoftChalk are stored in the cloud and are thus LMS-agnostic. Created content is automatically formatted. Instructors can add self-check questions and a number of activities (such as drag and drop matching) at the point most relevant right on the page. Typos, dead links and other edits can be made only the fly within any browser, on a phone or tablet, and course content is instantly changed within all course sections using that lesson. |
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| 24 | IT- Smart Classrooms | Equipment | 11-000-340-1-659000 | 55620 | $5,000.00 | $0.00 |
| Mobile Presentation Capture and broadcast system |
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| 25 | IT - Network | Operating Expenses | $2,000.00 | $2,000.00 | ||
| Esri Education Site License Program | Devoted IT resources to developing and applying a core set of application tools that can be applied in a computer environment to create a Geographic Information System (GIS) technology for use in instruction and facilities. |
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